Xbox Elite 2.0 Controller showing reliability issues – Caution when buying

After the debacle of the original Elite controller, we all hoped Microsoft had learnt their lesson, poor craftsmanship led to the old “Elite” pad having a wide range of issues, most notably the textured grips bubbling up and coming away from the pad.
It led to a wide range of complaints, and Scuf even made replacement grips for the controller, which at least remedied the poor stock options at a price.

The Elite Series 2.0 controller was released last November and on the surface, it promised improvements across the board, but sadly it seems like reliability issues are once again due to plague the Elite Series 2.0 controller.

My own Elite 2.0 controller was pre-ordered well in advance, I’d been using the fantastic Razer Wolverine (a phrase I never thought I’d say about Razer products) between my third Elite 1 pad (all three of which had encountered the same rubber-grip issues), and the arrival of the Elite 2.0… While the Razer had been problem-free, it was also wired which wasn’t great for my setup, so that was sold on to a new home.

Initially, as I expect most where, the Elite 2.0 controller was perfectly fine, until August 2020…
A full 9 months without issues, but I found the rubber caps literally fall away from the trigger-lock switches on the reverse of the pad, the concerning aspect was, that I never touched these, I don’t play many shooters, so I had little need to restrict the depth of the trigger, especially when I’d be sat on Rocket League wondering why my cars going so slow.

Coincidentally, it was around this time, Microsoft announced they were extending the Warranty for Elite 2.0 pads until the end of 2020, and while some could point at Covid-19, there’s been no “extra months” added to any other Microsoft hardware I’m aware of, so this points towards some known reliability issues with the Elite 2.0.

Sure enough, earlier this morning, I picked up my Elite 2.0 to find a sharp, plastic edge on the reverse, one of the rubber caps had again fallen off a trigger-lock switch, presenting the exact same issue, little over 4 months into the replacement controller on a part of the controller, I’ve probably switched 2 or 3 times maximum in that timeframe.

Now I’m not one to ask for a refund without reason, sure I could have got £50 back off Cyberpunk, and re-purchased on CDKeys for £42, but I didn’t because my own experience with Cyberpunk has been relatively problem-free.
Just as I’m sure many people reading this may think “My controller is fine” or more specifically “My replacement is fine”, but that’s when the Elite Series 2.0 controller issues really start.

After contacting Microsoft and being passed back and forth between the Store team and the Xbox team 4 times, I was told I can return this pad up until the 16th January.
That sounds reasonable enough, but considering this exact pad isn’t from the original purchase (it’s Microsoft’s own replacement) surely it should be expected to last more than 5-6 months.

After a long conversation, it became clear that Microsoft add only 30 days to your existing warranty if a device is repaired or replaced,

So in my situation,
Pad 1: broken after 8 months.
Pad 2: broken after 4 months.
Pad 3: Warranty would expire after 3 months.

So as confirmed by Microsoft, if this third pad, encounters any issues after 3 months, I will not be able to get it repaired or replaced under warranty.

I’m sure some will think “He’s just Salty because his pad is broken” however I’m sorted, I’ll be selling the replacement “As New & Factory Refurbished” and then I’ll buy a Razer Wolverine or equivalent and probably still make some profit, but there’s plenty of stories across the internet of exactly the same issue, such as this one and a quick google search will find many more.

It’s apparent that the life expectancy of the Elite 2.0 pads is seriously under question when it’s heading for its 3rd replacement in little over a year, and enough that I know I won’t be buying another Elite pad in the future.

When a controller worth £50-£60 has a few issues after a year or two, we can almost forgive it, but when a £160 device, has the same issues, on subsequent pads, in a matter of months, it points to some major problems, and it’s sad to see they’re problems that Microsoft won’t help you fix beyond January if you got an Elite 2.0 pad at launch by which point their warranty is expected to return to only 3 months on a new purchase.

The question that you need to ask yourself is… If a pad isn’t likely to last far beyond the warranty, or need replacing multiple times, and you’re left with a pretty expensive paperweight,
Is it worth purchasing in the first place?

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